FAQ
Tournament
The 2024 Miami Open presented by Itaú is scheduled for March 17 – 31, 2024.
The Miami Open is located at Hard Rock Stadium, 347 Don Shula Drive, Miami Gardens, Florida 33056.
All Hard Rock Stadium prohibited items apply for the Miami Open which you can find in our Hard Rock Stadium A-Z Guide under Prohibited Items, with the following as an exception:
- Umbrellas will be allowed upon search but will not be allowed to be opened in seating areas.
- Bottled water (sealed) under 1L per person is allowed.
- Food is allowed in a small clear bag for guests with approved dietary or medical exceptions.
For conditions of entry and venue questions, please refer to Stadium Clear Bag Policy
The Miami Open and Hard Rock Stadium are committed to creating and maintaining a safe, healthy and engaging tournament atmosphere, all while adhering to the rapidly-changing world around us.
Hard Rock Stadium is one of the first public facilities to earn the Global Biorisk Advisory Council’s STAR accreditation. GBAC is a division of ISSA, a worldwide cleaning industry association, and their goal is to implement cleaning, disinfection, and infectious disease prevention work practices to control risks like Covid-19 and ensure you and your guests can safely enjoy the tournament. For more, visit our Hard Rock Stadium website.
You can read our inclement weather policy and all other ticket policies on our Tournament Policies page.
Lost & Found can be located at the Guest Experience Headquarters in Section 143 or by the Grandstand. If you have already left the event, you can call our reception at 305-943-8000 (press 0) during normal office hours.
There are 27 tennis courts at the Miami Open – 10 competition courts (including the Stadium Court and the Grandstand) and 17 practice courts.
Currently, access to the courts on a year-round basis is unavailable, however, we will continue working to find the best way to utilize the courts to the benefit of the local community.
Areas such as Aventura, North Miami, Brickell, and Sunny Isles are popular amongst tournament attendees and have options such as Sheraton, Marriott and other chain hotels.
Any questions you have regarding volunteering can be found here.
The Skyview Gondola provides breathtaking views over the Miami Open campus. Learn more about gondola schedule and ride times on our Activities page.
The Women’s draw will be announced on Sunday, March 17th and the Men’s draw will be announced on Monday, March 18th.
Order of Play is released the night before each tournament day and can be found here on the Tournament Schedule.
Match times vary by day and can be found here on the Tournament Schedule.
Check out the Tournament Schedule for additional session information.
A day session tickets provides entry at the earliest time each day and gives you access to the Stadium Court for the day session matches and access to the campus and outer courts for the entire day and night. A night session ticket allows you access to the campus at 5pm and includes a night session ticket in the Stadium Court.
We have 17 practice courts around campus that everyone with a purchased ticket can access. Seats are on a first come first serve basis.
To respect all our guests’ experiences, video cameras, monopods, tripods, selfie sticks, audio recording devices, and cameras with a lens longer than 6 inches will not be permitted inside Hard Rock Stadium.
There are a number of gluten-free options at the tournament.
In Stadium Concessions:
- Ming Bings are Gluten Free and Vegan
- Beyond Burgers (Vegan Burger)
Grab n Go items throughout the Miami Open:
- Grilled Veggie Ciabatta
- Caesar Salad
- Smoothies at Sweet Spot
- Veggie Burgers at Cheeseburger Baby and Monster Burger
- Vegan Nuggets at Fuku
Ticketing
You can view our Digital Ticketing Guide for all information related to ticket management. If you purchased online, please reference your confirmation email if you have any questions.
Our Founding Members are the group of tenured members that stuck with us through our move from Crandon Park to Hard Rock Stadium and beyond. Members not only enjoy guaranteed full tournament access to see your favorite players at the best price, but also a series of benefits leading up to and during each tournament. You can read up on our member benefits on our Miami Open Membership page.
To become a Member, purchase a Stadium Court duration package.
A stadium court ticket grants the guest access to an assigned seat in the stadium court for the designated session and access to all other general admission spaces on the outer courts.
A grandstand ticket grants the guest access to an assigned seat in the grandstand court for the designated day and access to all other general admission spaces on the outer courts. These guests do not have access to the stadium court.
A grounds pass grants the guest all-day access to all general admission spaces on the outer courts. These guests do not have access to the stadium court.
We are excited to have the opportunity to offer a variety of new hospitality and dining options at Hard Rock Stadium, including the 72 Club, NINE Suite, Casa Tua Club and so many other experiences that you can explore on our Suites & Luxury page.
Yes, please visit our Box Office to purchase tickets on site.
Grounds Passes can be purchased here.
Single session tickets are reserved stadium court seats for one session that allow you first come, first serve access to our full campus as well. Daily doubles are two sessions of Stadium Court seating of one calendar day with the same access to our grounds. Grounds Passes allow first come, first serve access onto the grounds with no stadium access, and Grandstand Single Session is a reserved seat in the grandstand, first come first serve to outer courts and no stadium court access.
Fans need a reserved ticket to watch every match in the Stadium. However, the Grandstand offers both reserved and non-reserved seating, and seats in all other courts are in a first come first serve basis.
Printed tickets are not available as the Miami Open has gone digital with all tickets accessed via mobile device. Please view our Digital Ticketing Guide for more information.
Parking
To view parking information and routes to the stadium, please visit our Parking & Transportation page.
Pre-paid parking is only purchasable on Ticketmaster up until 10pm the day before each session. All same-day parking purchases must be at Gate 15 and 16 for $40.
Pre-paid Orange Lot parking is $25 per day. To purchase parking for a single session or day of the tournament, visit Ticketmaster. Same-day parking in Orange Lots 15-18 can be purchased with a credit card for $40 or SunPass for $35.
All guests will enter through the South East gate. To view a map, explore our Parking & Transportation page.
The nearest Bus Stop is on 199th near Gate 4 (bus 27). Use the link below to plan your trip if you plan to use Miami Dade Public Transportation.
https://www.miamidade.gov/global/transportation/home.page
ADA Accessibility
Inner lot ADA parking is available at a first-come first-serve basis to guests that show their handicap placard. Visit our Parking and Transportation page for more information.
The flooring is asphalt and concrete in all permanent fixtures. Temporary/Event fixtures may include low pile carpet grass. It is wheelchair friendly.
Yes, we have designated ADA seating in Main stadium and outer courts.
We have wheelchair attendants, guests may request assistance at the entrance gate.
Yes, a certified service animal is permissible on site. We reserve the right to view certification.
TTY/TTD is available on most screen displays on site, including those in the Main Stadium.
We have plenty of ADA parking. It is however, first come first served. We encourage our ADA placard holders to arrive on site at the time of opening, one hour before match play.
Yes we sell ADA tickets via all of our selling platforms. However, if you require an accommodation on site, guests may go to the Guest Service tent and tickets will be exchanged on site. The ticket provides an area for wheelchair use and an extra seat (as available) for a guest.
Guests with allergies or restrictions are entitled to a small meal that can fit in a zip lock bag with no metal utensils.
Please check with guest services or the first aid tent.
Baby changing stations are located in the bathrooms on the ground level floor of the main stadium and are accessible without entering the Main stadium.
Additional Questions
For any questions not addressed in the below FAQ, please visit the Hard Rock Stadium A-Z Guide.
